Frequently Asked Questions
Why are your products so affordable?
We have always put customer care and satisfaction first, which is why we have developed a quality product while maintaining an excellent quality-price ratio.
How do I place my orders?
Ordering on LegeaShop is very simple:
- Search for your items by category.
- Then, add them to your cart by clicking “Add to Cart”
- Proceed to checkout!
How do I know if a product is available?
Our system instantly synchronizes stock availability. If you don't see what you're looking for, we recommend checking again within 72 hours.
Why should I give you my phone number at checkout?
We require a valid telephone number in case we need to contact you regarding your order. Naturally, your personal information will only be used by LegeaShop and will not be shared with any third parties or unauthorized persons.
Please click here for more information on our Privacy Policy.
How do I know I placed an order with you?
After successfully placing an order on our website, you will receive an email confirming your order at the email address you provided.
If you need assistance, click here for more information.
How can I cancel my orders?
Before doing so, please ask us for more information about the products so we can help you with any questions. Cancelling an order is very simple; just send an email to servizioclienti@legeaitalia.it specifying your order number and your wish to cancel.
ATTENTION: You can only cancel your order before it ships, which is within 1-5 business days.
How can I use a discount code?
If you have a discount code, just click "Do you have a discount code?" in your cart, enter the code, then click "Add" and you're done!
How does the refund work?
Refunds will be processed using the same payment method chosen at the time of purchase. To request a refund, simply send an email to servizioclienti@legeaitalia.it . Our dedicated department will contact you to discuss the refund process and the eligibility requirements.
For further information, please see our “Terms and Conditions of Use” section , click here.
I didn't receive an email from you after placing my order. Is something wrong?
We apologize in advance if you find yourself in this situation, but we assure you that in this case you have nothing to worry about. Simply contact us and we will confirm receipt of your order.
What payment methods are accepted?
We currently accept payments via PayPal and all major credit cards.
Is it possible to change the delivery information if the package is already packed or shipped?
You can change your delivery information if your package has been packed but is still in our warehouse. Once you receive the email confirming your order has been shipped, you will no longer be able to change your delivery information.
Transport and Delivery
Do you offer free delivery?
Of course, we offer free delivery on all orders over €49.
How are orders packaged?
We ensure our customers receive their goods in the best possible condition. We place the items inside a box or envelope, which we seal with special security tape, ensuring that your goods remain unaltered from the moment they are shipped.
How long does delivery take?
We always do our best to initiate delivery as quickly as possible, which is typically 1-5 business days. The courier will then typically take 2-4 business days to deliver your order. For some more remote areas, an additional 2-3 business days are typically needed. You can check the status of your delivery at any time using the tracking number you'll receive by email when your order ships.
Why is there no information available for the tracking number I received?
We provide our customers with the tracking number as soon as we receive it from the courier. However, this may mean you receive the tracking number before the courier has updated its database or the information on its website. Unfortunately, the expected time for the tracking number to update to reflect the status of your package is subject to the courier's control and not ours.
Can I come and collect the goods directly from your warehouse?
You can pick up your goods at one of our stores throughout Italy. For more information, contact us at servizioclienti@legeaitalia.it
Where do you ship?
We currently ship to Italy. International shipping will be available soon. We look forward to serving our customers across borders!
Who handles the delivery of my goods?
Because we want to ensure the fastest possible delivery, our shipments are handled by Bartolini (BRT) and Poste Italiane. Orders can be tracked at any time using the tracking number you'll receive by email when your order ships.
What happens if my ordered product is lost or damaged in transit?
This rarely happens, but to ensure the best customer experience, we will resend the goods at no additional cost to the customer.
If you encounter a problem, you can send us a support ticket to servizioclienti@legeaitalia.it with the following information: .
order number
purchase date
name and surname
reason for the complaint.
We will get back to you as soon as possible.
How can I track my order?
It's really simple. Orders can be tracked at any time using the tracking number you'll receive by email when your order ships.
Where is my order?
Once we ship your order, the package will be in the hands of the courier. To get the latest updates on your package, please refer to the tracking number we'll send you once your order ships. Since it's out of our hands, you can contact the courier directly if you have any issues arranging a redelivery, receiving pickup instructions, etc. If there's an issue that can't be resolved with the courier, you can contact us and we'll try to assist where possible.
Cancellation and postponement
How can I return my order?
You can submit your request by opening a ticket or emailing servizioclienti@legeaitalia.it. Our office will contact you to arrange and arrange the return.
For further information, please see our “Terms and Conditions of Use” section , click here.
Can I return my purchase at a physical Legea store?
Online orders cannot currently be returned to physical Legea stores.
Customer Service
How long does it take you to respond to my ticket?
Our opening hours are Monday through Friday, 8:30 a.m. to 1:00 p.m. and 2:30 p.m. to 6:00 p.m. Typically, there will be a high volume of requests on the first day following a public holiday. However, we will do our best to respond to all tickets within 48 business hours. Please also periodically check your spam folder, as our response to your ticket may have been marked as spam by your email provider.
If you haven't found the answer to your question, please email us at servizioclienti@legeaitalia.it and we'll be happy to help!